Return & Replacement Policy

SweetPix Photo Tiles strives to maintain excellent customer service and satisfaction, including a guarantee of every product as it is described on our website. Please check our Terms of Use carefully and order only if this policy is acceptable to you.

Refund Eligibility:

Order Delivered to the Wrong Address

If your order was delivered to the wrong address, we'll resend your original order one time within 5 business days of the delivery date. Contact us at support@sweetpixapp.com to discuss details and your preferred solution.

Damaged or Defective Tiles

If your order arrived damaged due to shipping or a printing malfunction, we'll replace the affected tile(s) free of charge. Please email us a photo of the damaged tiles along with your order number at support@sweetpixapp.com.

Blurry or Low-Quality Photos

We will not refund or replace tiles that appear low quality due to low-resolution images being uploaded. If you used high-resolution images and are still unhappy with your purchase, you can return your order for a 50% refund. Since each order is custom-printed and can't be repurposed, we're only able to offer partial refunds in this case.

Order Never Arrived

You are eligible for a full refund of the order price, including shipping, if your order did not arrive by the estimated delivery date — up to 30 calendar days past that date. Orders with tracking confirming delivery are not eligible for a refund. If your order is returned to us for reasons like an incomplete address, being unclaimed, or returned to sender, you'll be eligible for a refund of the order total minus shipping costs.

How to Request a Refund or Replacement

SweetPix Photo Tiles, Return Policy | Last updated: June 26, 2026